Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Sharmans always deal with my property deals with great efficiency and their advice and guidance is always very clear. I have full confidence in the conveyancing team. Well done!”
“I found my dealings with the firm extremely positive. They were easy to make contact with and I was swiftly directed to the appropriate member of staff to answer my questions. Communication was excellent and I was able to make appointments which suited me. All the advice that I was given was delivered in a sympathetic but professional manner and all my questions were answered to my complete satisfaction. All the business that I wanted to conduct was completed in a timely and efficient fashion.”
“Very easy to talk to. Made me feel relaxed, and able to ask for the information which I required.”
“This is our second experience with Emma and her team from Sharman's who previously managed the purchase of our new home and more recently our remortgage. We are always very happy with our service. Fuss free and completely seamless. Emma takes the time to know the case and worked with us to get this across the line with limited time. Thanks as always and no doubt we will be back again! Highly recommended. ”
“Jonathan was very helpful at explaining the process to me and keeping me updating as anything progressed. He was very responsive and attentive in his work. I would definitely recommend him to anybody else. ”
“All aspects explained clearly. Excellent service throughout. ”
“Loved working with Helen Morris! She picks up the phone or calls you back within reasonable timeframes and is able to remember the specifics of your file. I wouldn't use anyone else!”
“Everything was explained very clearly, no gobbledegook, great, thank you. Would not hesitate to use your firm again if and when needed.”