Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“We were very pleased with the help received from Marta to bring our wills up to date. She was most knowledgeable and patient with us as she explained the different aspects of the will regarding the different ways to pass down our property.”
“We're happy with service, that's why I recommend your firm to some of our friends who are selling and buying property around Bedford Area. Very Satisfied.”
“A very reliable and great service with updates and contact when required. The selling of our property was hassle free and easy to complete with this company.”
“I was prepared to pay what was necessary as I had been extremely impressed by the previous contact I had with Christine Myers and her colleagues (powers of attorney executors of relative's will).”
“Since my husband's death a year ago, I have received excellent attention in obtaining probate and making my new will. Mrs Broom has been most helpful and kind.”
“Personally I can't think how to improve services they are first class in my opinion. Helpful, polite, quick responding to phone calls. Explained everything in detail to me superb”
“Everything was explained very clearly, no gobbledegook, great, thank you. Would not hesitate to use your firm again if and when needed.”
“How do you improve on perfection from the front desk upwards always polite and on the ball.”