Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“The service was friendly, polite, and efficient and gave us a feeling of complete confidence in the advice we received. ”
“Excellent service. Made to feel at ease from the first meeting. Everything explained in simple language. Very efficient and professional service given to me. Keep it up.”
“My experience, making out my new will with Ann, was first class. She helped myself and my executor through everything we didn't understand and made sure, with great patience, that we were clear about everything before we did our final signing. Wouldn't go anywhere else for any of my legal matters. Thank you.”
“We found the advice we received to be informative, practical and helpful. This helped to make matters simpler and more straightforward”
“Excellent service throughout a long running complicated case. I was kept fully informed and cannot praise highly enough the service I received.”
“We were very impressed with the advice we received, with the efficiency in dealing with our case and the sensitivity shown in handling our case.”
“I used Sharmans solicitors for a lease extension on my residential property, I was dealing with Hayley Jackson directly and with whom i was very impressed. She talked me through the process in the beginning and outlined the costs involved and the timescales for the work needing to be completed. All of these things were adhered to. In fact if it were not for the other party the work would have been completed over a month early. I was impressed with the professionalism of Hayley and the speed with which she got back to me every time I contacted her. Even with all the postal strikes and bank holidays timescales were kept to and beaten and the price quoted up front was adhered to. I would have no hesitation in recommending Hayley and this company to anybody for this sort of matter and believe they are a credit to the sector in which they work.”
“Could not fault the overall service in a humanly and effectively dealing with matters arising from my wife's death and my daughter's separation from her husband.”