Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Totally Professional in every way.”
“Kept promptly informed at all stages and charges were reasonable.”
“How do you improve on perfection from the front desk upwards always polite and on the ball.”
“Sharmans always deal with my property deals with great efficiency and their advice and guidance is always very clear. I have full confidence in the conveyancing team. Well done!”
“Emma provided an excellent service to us all and was very prompt and efficient with correspondence. We could not have asked for anything better.”
“I found my dealings with the firm extremely positive. They were easy to make contact with and I was swiftly directed to the appropriate member of staff to answer my questions. Communication was excellent and I was able to make appointments which suited me. All the advice that I was given was delivered in a sympathetic but professional manner and all my questions were answered to my complete satisfaction. All the business that I wanted to conduct was completed in a timely and efficient fashion.”
“Fantastic is perhaps an over-used word but, in this case, it perfectly describes all aspects of the experience of dealing with Ann and her trainee, Alivia.”
“All aspects explained clearly. Excellent service throughout. ”