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Testimonials

We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:

89% of those asked were satisfied with the legal representative they worked with

"Conscientious, communicative and caring"

"Very professional and all questions were readily answered"

"Prompt and efficient service"


92% of those asked felt that we understood their needs & the information they required

"They listened and was able to dispel any fears"

"They understood the matter completely and gave good advice"

"We felt listened to"


94% of those asked felt that we explained things in a simple & clear manner

"I had no problem understanding the issues involved"

"Unambiguous communication throughout"

"Everything was clearly explained"


90% of those asked were satisfied with the speed of our responses

"Responses were immediate and informative"

"They answered all our questions promptly"

"All correspondence was handled in a timely manner"


83% of those asked felt they were kept informed of the progress of their matter

"We were kept fully informed at all stages"

"Clear guidance on the procedure required"

"They provided me with regular updates"


87% of those asked felt that we met the agreed timescales

"All dealt with very quickly and efficiently"

"We were pleased with the overall time it took"

"They had a clear understanding of timescales"


93% of those asked saw us as friendly and approachable

"Extremely approachable - we felt at ease throughout"

"Excellent customer service"

"All of your staff were always friendly and polite"


92% of those asked felt that we did what was agreed on the outset

"We received exactly what we agreed and wanted"

"Our requirements were completely fulfilled"

"All concluded as we hoped for"


“I was totally satisfied and I can see no way of improving on that. A very pleasant lady who explained everything in a police and friendly manner.”

S D

“At this point in time I don’t see any error or problems with the service you provide. A great and trustworthy company and great service that I have received.”

Dave L

“Jonathan was very helpful at explaining the process to me and keeping me updating as anything progressed. He was very responsive and attentive in his work. I would definitely recommend him to anybody else. ”

Ashok B

“The company gives me time to hear what I need to say and converts it into language that makes sense.”

Paul B

“Very Knowledgeable giving sound practical advice which I had every confidence in. Despite being busy gave an unhurried interview.”

“I used Sharmans solicitors for a lease extension on my residential property, I was dealing with Hayley Jackson directly and with whom i was very impressed. She talked me through the process in the beginning and outlined the costs involved and the timescales for the work needing to be completed. All of these things were adhered to. In fact if it were not for the other party the work would have been completed over a month early. I was impressed with the professionalism of Hayley and the speed with which she got back to me every time I contacted her. Even with all the postal strikes and bank holidays timescales were kept to and beaten and the price quoted up front was adhered to. I would have no hesitation in recommending Hayley and this company to anybody for this sort of matter and believe they are a credit to the sector in which they work.”

Paul

“We found the advice we received to be informative, practical and helpful. This helped to make matters simpler and more straightforward”

Sue R

“We were very pleased with the help received from Marta to bring our wills up to date. She was most knowledgeable and patient with us as she explained the different aspects of the will regarding the different ways to pass down our property.”