Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“This is our second experience with Emma and her team from Sharman's who previously managed the purchase of our new home and more recently our remortgage. We are always very happy with our service. Fuss free and completely seamless. Emma takes the time to know the case and worked with us to get this across the line with limited time. Thanks as always and no doubt we will be back again! Highly recommended. ”
“Friendly, feasible and practical but at all times professional.”
“Totally Professional in every way.”
“Very helpful.”
“All really very good. Excellent service.”
“Jonathan was really helpful and went the extra mile to ensure we got the right advice to help provide us with a good outcome with our issue. ”
“Excellent service. Made to feel at ease from the first meeting. Everything explained in simple language. Very efficient and professional service given to me. Keep it up.”
“All staff from initial making the appointment were polite and very helpful. Questions answered promptly and most importantly telephone calls returned. Kept informed of progress along the way and advised at the outset of fees and timescales. Excellent service, thank you.”