Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“At this point in time I don’t see any error or problems with the service you provide. A great and trustworthy company and great service that I have received.”
“Excellent service throughout a long running complicated case. I was kept fully informed and cannot praise highly enough the service I received.”
“We purchased a piece of our neighbour's garden. The whole process was smooth throughout. Emma Corbett was fantastic, efficient and helpful. Thank you so much and our children are looking forward to a summer in our newly extended garden ”
“Just excellent friendly service.”
“I was prepared to pay what was necessary as I had been extremely impressed by the previous contact I had with Christine Myers and her colleagues (powers of attorney executors of relative's will).”
“Jonathan was very helpful at explaining the process to me and keeping me updating as anything progressed. He was very responsive and attentive in his work. I would definitely recommend him to anybody else. ”
“Very Knowledgeable giving sound practical advice which I had every confidence in. Despite being busy gave an unhurried interview.”
“I received very clear advice and felt comfortable and reassured as I was guided along an unfamiliar path”