Testimonials
We pride ourselves on exceptional client service and satisfaction. Please don’t just take our word for it, why not read a selection of testimonials received from some of our happy clients:
89% of those asked were satisfied with the legal representative they worked with
"Conscientious, communicative and caring"
"Very professional and all questions were readily answered"
"Prompt and efficient service"
92% of those asked felt that we understood their needs & the information they required
"They listened and was able to dispel any fears"
"They understood the matter completely and gave good advice"
"We felt listened to"
94% of those asked felt that we explained things in a simple & clear manner
"I had no problem understanding the issues involved"
"Unambiguous communication throughout"
"Everything was clearly explained"
90% of those asked were satisfied with the speed of our responses
"Responses were immediate and informative"
"They answered all our questions promptly"
"All correspondence was handled in a timely manner"
83% of those asked felt they were kept informed of the progress of their matter
"We were kept fully informed at all stages"
"Clear guidance on the procedure required"
"They provided me with regular updates"
87% of those asked felt that we met the agreed timescales
"All dealt with very quickly and efficiently"
"We were pleased with the overall time it took"
"They had a clear understanding of timescales"
93% of those asked saw us as friendly and approachable
"Extremely approachable - we felt at ease throughout"
"Excellent customer service"
"All of your staff were always friendly and polite"
92% of those asked felt that we did what was agreed on the outset
"We received exactly what we agreed and wanted"
"Our requirements were completely fulfilled"
"All concluded as we hoped for"
“Fantastic is perhaps an over-used word but, in this case, it perfectly describes all aspects of the experience of dealing with Ann and her trainee, Alivia.”
“We found it very easy to work with you because Ann was very knowledgeable and supportive of our circumstances during the course of this matter. Sadly, we had to revise our "new" wills before completion - due to the untimely death of our younger grandson.”
“I received very clear advice and felt comfortable and reassured as I was guided along an unfamiliar path”
“Excellent service delivered in a prompt professional and friendly manner, many thanks for all your assistance.”
“We were very satisfied with Helen's service. She explained everything carefully and in a way we could understand. She put my mother at ease and enabled her to make an informed decision. Communication with both my sister and I was excellent (we live abroad). Thank you.”
“Excellent meetings. Good advice and information. Very friendly atmosphere, excellent service and advice.”
“A very efficient service always someone to answer any little queries you had about the sale and progress so pleased Helen is handling my purchase of another house.”
“I was prepared to pay what was necessary as I had been extremely impressed by the previous contact I had with Christine Myers and her colleagues (powers of attorney executors of relative's will).”